Return Window

Customers may request a return within 30 days from the date of receiving the item. Requests submitted after this period cannot be accepted.

When a Return May Be Requested

If an item arrives damaged, defective, or does not function properly due to manufacturing issues, customers may request a replacement or refund.

If the item received differs from what was ordered, we will provide a replacement or full refund. Return shipping costs will be covered by us.

Returns based on personal preference (such as incorrect size, model, or a change of mind) are accepted. In these cases, customers are responsible for return shipping costs.

In these cases, customers are responsible for the return shipping costs. However, we offer a $30 shipping fee subsidy, which will be added to your refund amount.

How to Start a Return

To initiate a return, please contact our support team at [email protected] and include:

• Order number
• Reason for return
• Photos or video (if applicable)

After your request is reviewed, our team will provide return instructions and the appropriate return address.

Return Conditions

• Items must be in original condition
• Original packaging and accessories included
• No signs of excessive use or intentional damage
• Returned with a valid tracking number

Refund Timeline

Once the returned item is received and inspected, refunds are typically processed within 1–2 business days.

Refunds are issued to the original payment method. Depending on your bank or payment provider, funds may take 7–10 business days to appear.

No Hidden Fees

• No restocking fees
• No additional handling charges
• Original shipping fees are refunded when applicable and when the issue is caused by our error

Order Cancellation

Orders may be cancelled for a full refund before shipment. Once an order has been dispatched, cancellation requests are handled under this return policy.