Shipping & Delivery
Processing Time
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed after 2:00 PM (GMT−8, Los Angeles Time) will be processed the next business day.
Shipping Coverage
We ship worldwide with full DDP coverage (all duties and taxes included):
• North America: United States, Canada
• Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Austria, Belgium, Switzerland, Sweden, Norway, Denmark, Finland, Ireland, Portugal, Poland, Czech Republic
• Oceania: Australia, New Zealand
• Middle East & Asia: United Arab Emirates, Saudi Arabia, Qatar, Singapore, Japan, South Korea
Estimated Delivery Time
Total delivery time = processing time + transit time.
- US, Canada, UK, Australia, New Zealand: 11–17 business days
- France, Germany, Italy, Spain, Netherlands: 13–18 business days
- Norway, Sweden, UAE: 16–23 business days
Please note: The shipping times above apply to small lighting fixtures. For large lighting fixtures and custom orders, the following shipping timeline applies:
- Production Time: 3–10 business days
- Ocean Freight Transit: 3–5 weeks
- Total Door-to-Door Delivery Time: Approximately 4–6 weeks
- Carrier: Ocean freight, with final-mile delivery handled by UPS/FedEx in the destination country.
Shipping Fee
✔ Free international shipping on all orders.
Taxes & Duties
All prices include taxes and import duties (DDP). No additional fees upon delivery.
Tracking
A tracking number will be emailed once your order ships. Tracking updates may take 2–5 business days to appear.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 3 days of delivery.
Refund & Returns
Return Window
Returns are accepted within 30 days of delivery.
Eligible Returns
- Damaged or Defective Items: Replacement or full refund after verification.
- Incorrect Item Received: We cover return shipping and arrange a replacement or refund.
- Change of Mind: Returns accepted; return shipping is the customer’s responsibility.
How to Request a Return
- Email support@thecargoods.com
- Provide your order number and reason for return
- Attach photos or videos if the item is damaged or incorrect
- Return instructions will be provided after approval
Return Conditions
- Item must be unused and in original condition
- Original packaging and accessories included
- A valid return tracking number is required
Refund Processing
Refunds are processed within 1–2 business days after inspection.
Funds may take 7–10 business days to appear, depending on your payment provider.
Fees
No restocking fees. No hidden charges.
Original shipping fees are refunded when the return is due to our error.
Order Cancellation
Orders can be cancelled for a full refund before shipment. Once shipped, this return policy applies.
Need Help?
Email: support@thecargoods.com
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT−8)
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