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Shipping Policy
Shipping & Delivery
Clear and transparent shipping policy from TheCarGoods.
Origin
Zhejiang Province, China
Support
Mon–Fri 9:00–18:00 (Los Angeles Time, GMT−8)
Overview
We are dedicated to ensuring your order arrives safely and efficiently. All orders are shipped from our fulfillment facility in Zhejiang Province, China. We do not operate local warehouses outside China at this time.
Order Processing
Available Countries: United States, Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Norway, Sweden, Australia, United Arab Emirates, and New Zealand.
Handling Time: Orders are processed and dispatched within 1–3 business days after payment confirmation.
Order Cutoff Time: Daily 2:00 PM PST (Los Angeles Time, GMT−8). Orders placed after this time will be processed on the next business day.
Business Days: Monday to Friday, excluding Chinese public holidays.
Estimated Shipping & Delivery
We offer free standard international shipping to most listed countries. Total Delivery Time (TDT) = Order Processing Time (1–3 business days) + Estimated Shipping Time.
| Countries Included | Estimated Shipping Time | Total Delivery Time (TDT) | Shipping Fee |
|---|---|---|---|
| United States, Canada, Mexico | 10–14 business days | 11–17 business days | Free |
| UK, Germany, France, Italy, Spain, Poland, Denmark, Sweden, Switzerland | 12–15 business days | 13–18 business days | Free |
| Australia, New Zealand, UAE | 15–20 business days | 16–23 business days | Free |
Note: Delivery times are estimates and may vary depending on customs, carrier delays, or other unforeseen circumstances.
Taxes & Duties
Product prices are based on Delivered Duty Paid (DDP). The final checkout price already includes import duties and local taxes where required. You will not be charged additional tariffs or hidden fees upon delivery.
Contact Information
Charlotte
Customer Support Representative
Email: support@thecargoods.com
Phone: +86 17621966526
Address: Room 266, 2nd Floor, No. 1 Hengfeng Road, Huangze Town Industrial Zone, Shengzhou, Shaoxing, Zhejiang Province, 312400, China
Working Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time, GMT−8)