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Shipping Policy
Shipping & Delivery
Clear and transparent shipping policy from TheCarGoods.
Origin
Zhejiang Province, China
Support
Mon–Fri 9:00–18:00 (Los Angeles Time, GMT−8)
Overview
We are dedicated to ensuring your order arrives safely and efficiently. All orders are shipped from our fulfillment facility in Zhejiang Province, China. We do not operate local warehouses outside China at this time.
Order Processing
Available Countries: United States, Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Norway, Sweden, Australia, United Arab Emirates, and New Zealand.
Handling Time: Orders are processed and dispatched within 1–3 business days after payment confirmation.
Order Cutoff Time: Daily 2:00 PM PST (Los Angeles Time, GMT−8). Orders placed after this time will be processed on the next business day.
Business Days: Monday to Friday, excluding Chinese public holidays.
All orders are shipped directly from our main warehouse in China.
Estimated Shipping & Delivery
We offer free standard international shipping to most listed countries. Total Delivery Time (TDT) = Order Processing Time (1–3 business days) + Estimated Shipping Time.
| Countries Included | Estimated Shipping Time | Total Delivery Time (TDT) | Shipping Fee |
|---|---|---|---|
| United States, Canada, United Kingdom, Australia, New Zealand | 10–14 business days | 11–17 business days | Free |
| France, Germany, Italy, Spain, Netherlands | 12–15 business days | 13–18 business days | Free |
| Norway, Sweden, United Arab Emirates | 15–20 business days | 16–23 business days | Free |
Note: Delivery times are estimates and may vary depending on customs, carrier delays, or other unforeseen circumstances.
Taxes & Duties
Product prices are based on Delivered Duty Paid (DDP). The final checkout price already includes import duties and local taxes where required. You will not be charged additional tariffs or hidden fees upon delivery.
Tracking & Delivery Issues
Tracking: After shipment, you will receive a confirmation email with a tracking number. Tracking updates may take a few days to appear.
Lost Shipments: If your order remains “in transit” for more than 40 business days or is confirmed lost, contact us — we will arrange a refund or replacement after verification.
Damaged Shipments: If an item arrives damaged, please take clear photos and contact us within 3 days of receipt. We will provide a replacement or full refund upon confirmation.
Help & FAQ
- How long until my tracking updates?
- Tracking numbers usually update within 2–5 business days after shipment. If no update after 7 days, please contact support.
- Do you have local warehouses?
- No. All items ship from our fulfillment center in Zhejiang, China.
- What if I need faster shipping?
- We currently offer standard international shipping. For urgent needs, please contact support to discuss available options.
Contact Information
Charlotte
Customer Support Representative
Email: support@thecargoods.com
Phone: +86 17621966526
Address: Room 266, 2nd Floor, No. 1 Hengfeng Road, Huangze Town Industrial Zone, Shengzhou, Shaoxing, Zhejiang Province, 312400, China
Working Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time, GMT−8)
Buyer Protection
Prices are final at checkout and include taxes & duties (DDP). We perform routine quality checks prior to dispatch. For returns, refunds, or claims, contact support and we will follow a documented verification process.
Need Help?
If you need help with an order, please use the contact methods above and provide your order number for faster support.