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Shipping & Delivery
Insured international shipping direct from our studio to your space. Delivered Duty Paid (DDP) with zero hidden fees.
Every fixture is individually tested for electrical safety, inspected for optical clarity, and carefully packed prior to dispatch from our facility in Zhejiang, China.
All applicable import duties, local taxes, and customs clearance fees are prepaid by us. The total price at checkout is final—you will never be charged surprise tariffs or doorstep fees upon delivery.
- Order Handling Time: 1–3 business days after payment confirmation.
- Order Cutoff Time: 2:00 PM PST (Pacific Standard Time, GMT-8). Orders received after cutoff are processed the next business day.
- Operating Schedule: Monday through Friday (excluding public holidays).
For table lamps, wall sconces, flush mount lights, and standard pendant fixtures via insured air courier:
| Destination | Estimated Transit | Total Door-to-Door Time | Shipping Fee |
|---|---|---|---|
| United States & Canada Continental US, Hawaii, Alaska & Canadian Provinces | 7–12 business days | 8–15 business days | FREE |
| United Kingdom & Europe United Kingdom, Germany, France, Italy, Spain, Netherlands, Austria, Belgium, Switzerland, Sweden, Norway, Denmark, Finland, Ireland, Portugal, Poland, Czech Republic | 8–14 business days | 9–17 business days | FREE |
| Australia & New Zealand Australia (all states & territories), New Zealand | 9–15 business days | 10–18 business days | FREE |
| Middle East & Asia-Pacific United Arab Emirates, Saudi Arabia, Qatar, Singapore, Japan, South Korea, Hong Kong, Malaysia | 10–16 business days | 11–19 business days | FREE |
ALL COVERED DESTINATIONS (100% FREE SHIPPING & DDP INCLUDED)
We proudly deliver to 25+ primary countries and territories worldwide with all customs clearance, import VAT, and duties fully prepaid:
- United States
- Canada
- Australia
- New Zealand
- United Kingdom
- Germany
- France
- Italy
- Spain
- Netherlands
- Belgium
- Austria
- Switzerland
- Ireland
- Portugal
- Sweden
- Norway
- Denmark
- Finland
- Poland
- Czech Republic
- United Arab Emirates
- Saudi Arabia
- Qatar
- Singapore
- Japan
- South Korea
Need shipping to another country or territory? Please email support@thecargoods.com before ordering to arrange a tailored shipping quote.
Grand architectural chandeliers, heavy Roman travertine stone pieces, and multi-tier lighting require custom timber crating and protected ocean freight to guarantee safe delivery without breakage:
Handcrafting, electrical testing, and reinforced timber crating.
Protected container sea crossing with customs clearance.
Delivered directly to your door by UPS or FedEx Freight.
Total Door-to-Door Window: Approximately 4–6 weeks with continuous end-to-end tracking.
Every shipment is 100% insured. In the unlikely event that glass, stone, or electrical components arrive broken or damaged:
- Take clear photos of the outer shipping box, the shipping label, and the damaged part.
- Email our support team at support@thecargoods.com within 7 days of delivery.
- We will immediately manufacture and ship a brand-new replacement part or full unit at zero cost.
Tracking numbers are automatically emailed as soon as your order is dispatched from our facility.