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Returns & Refunds
Transparent 30-day returns, zero restocking fees, and full transit damage protection.
You may initiate a return within 30 calendar days from the date your order is delivered.
We do not charge restocking fees or repackaging penalties on any eligible returns.
To be eligible for a standard return, fixtures must be uninstalled, in original condition, and repacked securely in the original high-density molded foam packaging with all mounting hardware and accessories included.
Damaged in Transit or Defective
If your fixture arrives with broken glass, cracked stone, chipped finish, or electrical defects, we provide a brand-new replacement part or full unit free of charge, or issue a 100% full refund upon photo verification.
Incorrect Item Received
If the received fixture differs in model, size, or finish from your order, we cover all return shipping costs and immediately dispatch the correct product.
Change of Mind / Scale Fit
If a fixture does not suit your space, scale, or interior scheme, returns are accepted within 30 days. The customer covers return postage to our designated facility.
Pre-Shipment Cancellation
Orders can be cancelled for an immediate 100% full refund at any time before shipment and dispatch from our facility.
- Step 1: Contact Support — Email support@thecargoods.com with your Order Number and reason for return.
- Step 2: Authorization & Dispatch Instructions — Our team will verify your request within 12 business hours and provide the secure return shipping address.
- Step 3: Repack & Send Tracking — Repack the item securely in its original packaging and email us the return tracking number.
- Step 4: Rapid Refund — Once received and inspected, your refund is processed within 1–3 business days back to your original payment method.