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Refund and Returns Policy
Returns & Refunds
Clear, fair, and transparent information about returns, refunds, and cancellations.
Return Window
Customers may request a return within 30 days from the date the item is received. Requests submitted after this period may not be eligible for return or refund consideration.
When a Return May Be Requested
If an item arrives damaged, defective, or has a manufacturing-related issue, customers may request a replacement or refund after review.
If the received item differs from the original order, a replacement or refund may be provided. In such cases, return shipping costs are covered by us.
Returns due to personal preference (such as incorrect size selection, model choice, or change of mind) are accepted. Customers are responsible for return shipping costs.
A return shipping subsidy of up to $30 may be offered after the return is completed.
How to Start a Return
- Email us at support@thecargoods.com
- Provide your order number and reason for return
- Attach photos or video if the item is damaged or incorrect
After review, our support team will provide return instructions and the appropriate return address.
Return Conditions
- Items must be returned in original condition
- Original packaging and accessories included
- No signs of excessive use or intentional damage
- A valid tracking number is required
Refund Timeline
Once the returned item is received and inspected, refunds are usually processed within 1–2 business days.
Refunds are issued to the original payment method. Depending on your payment provider, it may take 7–10 business days for funds to appear.
No Hidden Fees
- No restocking fees
- No additional handling charges
- Original shipping fees refunded when applicable and when caused by our error
Order Cancellation
Orders may be cancelled for a full refund before shipment. Once dispatched, orders are handled under this return policy.
Return Address
Room 266, 2nd Floor, No. 1 Hengfeng Road
Huangze Town Industrial Zone, Shengzhou
Shaoxing, Zhejiang Province, 312400
China
Customer Support
Working Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT-8)
Phone: +86 176 2196 6526
Email: support@thecargoods.com
Commitment to Transparency
This policy explains return conditions, responsibilities, timelines, and support options using clear and factual language.