Heirloom Chandelier

Shipping & Delivery

Origin

All orders are shipped directly from Zhejiang Province, China.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday).

Orders placed after 2:00 PM (GMT−8, Los Angeles Time) will be processed the next business day.

Shipping Coverage

We ship to the following countries:

United States, Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Norway, Sweden, Australia, United Arab Emirates, New Zealand.

Estimated Delivery Time

Total delivery time = processing time + transit time.

• US, Canada, UK, Australia, New Zealand: 11–17 business days
• France, Germany, Italy, Spain, Netherlands: 13–18 business days
• Norway, Sweden, UAE: 16–23 business days

Shipping Fee

✔ Free international shipping on all orders.

Taxes & Duties

All prices include taxes and import duties (DDP). No additional fees upon delivery.

Tracking

A tracking number will be emailed once your order ships. Tracking updates may take 2–5 business days to appear.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 3 days of delivery.

Refund & Returns

Return Window

Returns are accepted within 30 days of delivery.

Eligible Returns

• Damaged or Defective Items: Replacement or full refund after verification.
• Incorrect Item Received: We cover return shipping and arrange a replacement or refund.
• Change of Mind: Returns accepted; return shipping is the customer’s responsibility.

How to Request a Return

1. Email support@thecargoods.com
2. Provide your order number and reason for return
3. Attach photos or videos if the item is damaged or incorrect
4. Return instructions will be provided after approval

Return Conditions

• Item must be unused and in original condition
• Original packaging and accessories included
• A valid return tracking number is required

Refund Processing

Refunds are processed within 1–2 business days after inspection.

Funds may take 7–10 business days to appear, depending on your payment provider.

Fees

No restocking fees. No hidden charges.

Original shipping fees are refunded when the return is due to our error.

Order Cancellation

Orders can be cancelled for a full refund before shipment. Once shipped, this return policy applies.

Need Help?

Email: support@thecargoods.com

Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT−8)