Shipping & Worldwide Delivery
Processing & Quality Inspection: Every fixture undergoes comprehensive wiring and finish testing before dispatch. In-stock orders are packed and shipped within 1–3 business days (Monday–Friday).
Free Insured International Delivery: We offer complimentary global shipping on all orders. All shipments are sent with Delivered Duty Paid (DDP) coverage, meaning all import taxes and customs duties are completely prepaid with zero unexpected fees upon arrival.
Estimated Delivery Timelines:
- United States & Canada: 8–14 business days
- United Kingdom & Europe: 9–15 business days
- Australia & New Zealand: 10–16 business days
- Architectural Chandeliers & Custom Sizing: Dispatched via specialized ocean/air freight with final-mile liftgate appointment delivery (approx. 3–5 weeks door-to-door).
Live Shipment Tracking: A direct carrier tracking link is emailed automatically the moment your fixture is scanned.
30-Day Risk-Free Returns & 2-Year Warranty
30-Day Return Window: If you are not completely satisfied, return eligible unused fixtures in their original packaging within 30 days of delivery for a hassle-free refund.
Free Transit Breakage Protection: Every shipment is 100% insured against loss or breakage. If any crystal, glass shade, or component arrives damaged, email photos to support@thecargoods.com within 3 days for immediate complimentary replacement parts or a full exchange.
2-Year Comprehensive Warranty: Covers all internal LED drivers, wiring, hardware, and structural finishes against manufacturing defects.
Concierge Support: Questions about installation or specifications? Reach our lighting specialists anytime at support@thecargoods.com.
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